Refund Policy

At Dream Case, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our refund policy carefully.

1. Eligibility for Refunds

To be eligible for a refund:

The item must be unused and in the same condition you received it.
It must be in the original packaging.
The refund request must be made within 7 days of receiving your order.

2. Non-Refundable Items

Refunds will not be issued for:

Customized or personalized phone cases.
Cases damaged due to customer mishandling or accidental drops.
Sale or discounted items (unless faulty or damaged on arrival).

3. Damaged or Defective Products

If your order arrives damaged or you receive the wrong item:

Please contact us within 48 hours of delivery.
Send clear photos of the product and packaging to our support team via WhatsApp or email.
Once verified, we’ll either replace the item or issue a full refund.

4. Refund Process

Once your return is received and inspected:

We will notify you via email or WhatsApp.
If approved, your refund will be processed to your original method of payment or via bank transfer (for COD orders), within 5-7 business days.